JULY 2025AUTOTECHOUTLOOK.COM9The Silent ObserverA silent observer is one who sits idly, listening to the questions and answers portrayed during the exercise. The silent observer is one who is a subject matter expert in the company and could answer every question correctly. This is an individual that is senior level, allowing junior to mid-level engineers the opportunity to answer the questions.The silent observer is one who will bring feedback for how they felt the tabletop exercise went and provide comments for how to improve the scenario questions. The observer shall also sit in on the lessons learned or after-action reviews to correct and answer the scenario questions based on their experience of not only the technology, but also internal policies and procedures that should be used during the incident.Wrapping It All UpOnce the exercise is over, and you have gathered the results, it is time to hold an after-action review. This review shall cover what went right during the tabletop exercise and what did not go so well. These reviews should cover everything from how the exercise started, to the right and wrong answers provided, to calling out fundamentals that did not occur such as opening a work order or notifying an incident commander at the appropriate time.The after-action review is meant to make everyone on the team better. This is a safe learning experience for all staff members to prepare them for the real thing. It can also be a `Vegas' moment where what was discussed during the after-action review shall never be spoken again outside of that meeting. Remember, it takes 10,000 hours to become an expert at something. To make learning fun and exciting, gamify it a bit by using tabletop exercises. Ensure that the team members are engaged during the exercise and are learning from the scenario questions being discussed. Start off with Q&A based questions and then migrate to more technical ­ live action type of exercises where team members are putting hands on keyboards. To make learning fun and exciting, gamify it a bit by using tabletop exercises. Ensure that the team members are engaged during the exercise and are learning from the scenario questions being discussed
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