CONTENTSBuilding Resilient Teams through Tabletop ExercisesJason Brown, Information Technology Security Manager, The Shyft Group [Nasdaq: SHYF]08Why Are So Many Businesses Abandoning Formal Problem-Solving Projects For Complex Issues?Monte Heisler, Director, Manufacturing Quality, North American Stamping Group38LAST WORDIN MY OPINION12 COVER STORYIN FOCUS 1011Fast, Reliable Roadside Assistance that Builds Brand LoyaltyRichard Holland,CEONATION SAFE DRIVERS
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