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The numbers tell the story. More than 48,000 users across 47 countries vividly illustrate the remarkable impact of GEM-CAR Cloud on the worldwide automotive sector. Developed by software-as-a-service (SaaS) pioneer V2V Technologies, GEM-CAR Cloud is the industry’s first comprehensive repair shop management platform—streamlining billing, accounting, work orders, and essential shop processes within a user-friendly solution. GEM-CAR Cloud’s most notable advantage is its ability to consolidate and simplify daily workflows. Advanced features such as digital punch clocks and digital inspections enable accurate time tracking while reducing inefficiencies. These tools help repair shops boost labor sales and profit margins without adding to overhead costs. GEM-CAR Cloud offers integrated customer relationship management (CRM) and marketing functionalities to further differentiate itself. With these features, automotive service providers can proactively communicate with clients, deliver timely updates, and share personalized promotions, ultimately fostering trust, loyalty, and repeat business. A key factor behind GEM-CAR Cloud’s worldwide success is its straightforward, intuitive design. Currently integrated with over 400 online parts catalogs, the platform gives shop owners immediate access to essential resources, enabling them to operate faster and more efficiently. This simplicity and adaptability resonate with a diverse global user base, underscoring the platform’s international appeal. Building on its solid core, V2V Technologies is venturing into new automotive verticals with six specialized spinoffs. From GEM-BOAT for boat dealership management software to GEM-FLEET for fleet management, they are tailored to address unique industry needs while retaining the connectivity and user-friendliness that define GEM-CAR Cloud. “The spinoff solutions of our car billing software will empower clients to thrive in their respective markets,” says Mathieu Brunel, president. “They exemplify our commitment to providing cutting-edge tools for businesses worldwide.”
Tag Tracking is championing an advanced layered, customer-focused approach to auto theft prevention and recovery. A North American leader in Prevention, Electronic Identification/Etching, vehicle tracking and recovery of stolen vehicles, it has become synonymous with the excellence of risk management programs in Quebec and Ontario, and it has saved close to 200 million dollars for the damage insurance industry in the region. Leveraging its three decades of industry experience, Tag Tracking has developed a deep reservoir of insights into the complexities of vehicle theft to provide consumers and the damage insurance industry with a very affordable solution coupled with Prevention, Electronic Identification/Etching, vehicle tracking and recovery systems. Its expertise covers the entire spectrum, from the modus operandi of organized crime syndicates to the various methods used for vehicle exportation and Re-Vining. This ability has powered the company to significantly contribute to minimizing auto theft insurance claims and vehicle financial risk. “We’re constantly improving, studying habits, patterns and operations to hinder the auto thief’s ability to disable our product, making it very difficult for anyone to neutralize our multi-level system.” says Freddy Marcantonio, vice president of business development. Layered Protection for Total Security While car theft poses a significant challenge for many, it is no test for Tag Tracking. It employs a sophisticated, multi-level approach to vehicle protection, beginning with prevention. Permanently etching its logo onto vehicles on passenger and driver’s side windows is the first step. This serves as a visible yet discreet reminder of the vehicle’s enhanced security, effectively reducing its appeal to potential thieves. According to insurance industry statistics, vehicles protected by Tag Tracking's system experience a significantly lower incidence of theft of over 90%. Electronic identification forms the second layer of protection. This strategy involves installing a series of cutting-edge Nano-Tags throughout the vehicle. These are miniature, waterproof transponders the size of a grain of rice. The tiny RFID-enabled Nano-Tags are discreetly embedded in vehicle parts, which are highly sought after by thieves. Our miniature transponders each have their own unique serial number. The Nano Tag devices will easily identify the vehicle parts as stolen, making them harder to buy and sell. If the sale of a stolen vehicle part is attempted, these devices act as a warning label, exposing the parts as being obtained illegally. Tracking and recovery form the third layer; Tag Tracking’s trained technicians conceal a varied number of wireless transmitters throughout a vehicle, making it very challenging for thieves to locate and remove. The tracking transmitters are permanently entrenched throughout the interior or exterior of the vehicle. The installation process ensures that the removal of the transmitters (Tags) cannot be done without causing damage to the vehicle. These transmitters are programmed to emit signals that are received daily by the Tag Tracking security central via our encrypted antenna/ infrastructure. All transmissions via the multiple Tag kit units received by our security central are permanently recorded and kept in our protected database. In the event of a theft, these devices are activated in real-time and can be tracked at any time, anywhere in North America.
A paradigm shift is taking root in the world of automotive sales. According to recent reports, 62 percent of Canadian car buyers would choose an online purchase option over an in-person retail experience. Across Canada, shoppers express similar sentiments around wanting to spend less time in a dealership, a desire for more transparency, and a want for an easier shopping and purchasing process. Amid this backdrop, lenders, OEMs, and dealers are looking to adopt data-driven strategies and digital tools to address these pain points and ultimately modernize the customer buying experience. At the intersection of this revolutionary shift is taq Automotive Intelligence, a Canadian-owned organization that is reimagining the next generation of customer experience. taq’s forward-thinking approach, drawn from years of experience and a depth of industry knowledge, drives them to design and deliver fintech products to support the demands of the new tech-savvy automotive consumer and ultimately, enable its lender and OEM partners to deliver the optimal customer experience that aligns with their own strategies. “We aren’t a one-size fits all, cookie cutter solution,” says John Currado, president of taq. “What differentiates us is the way we work with our partners, creating customization with our products and services to create scalability for them. Ultimately, their success is our success.” From the Beginning Founded as a SaaS business in the mid-90s, the company, originally branded as SCI, pioneered one of the first lead management tool platforms that consolidated online leads and delivered them to automotive dealers and OEMs, a complementing suite of products to their existing agnostic lead delivery channel. In 2006, the company became the exclusive lead delivery and lead management provider for General Motors US, and in the subsequent years, established lead delivery partnerships with Mazda Canada as well Ford, GM, and Honda dealers. Over two decades of gathering valuable lead data, the company became well-versed in the shopping and buying habits of automotive consumers, continuously updating the platform to include key measurement tools to help dealers measure the efficacy of their engagement efforts. The company’s trajectory changed drastically in 2015 when they built a state-of-the-art credit portal to support SCI Lease Corp's efforts to deliver a new leasing product for all Stellantis (formally FCA) dealers/customers in conjuntion with subvented loans through Royal Bank of Canada and non-prime loans from iA Financial. This new competitive lease offering paved the way for Stellantis to reestablish a full financial suite of products to regain a competitive edge in the Canadian Market. By bolstering the credit portal with their data-rich lead delivery and lead management platform, taq had the distinction of bringing to market the first 360-degree dealer solution to manage the full end-to-end customer buying cycle. Agnostic in design, the platform’s interface helps dealers manage active leads effortlessly across multiple channels and allows them to connect with customers throughout their entire buying journey.
John O'Dowd, Vice President of Marketing, NAPA AUTO PARTS
Mohsen Norouzi, Chief Operating Officer (COO), TÜV NORD Mobilität GmbH & Co. KG
Brendan J. Chan, Ph.D., Sr. Chief Engineer – Autonomy and Active Safety, Oshkosh Corporation
Steven R. Sopher, Vice President, Technology, JSP
Scott Marcus, Process Engineering Manager, Flex-N-Gate
The automotive industry is transforming substantially as technological advancements reshape how businesses operate and deliver customer value. As the sector evolves, the need for more efficient management practices has led to the widespread adoption of specialized software designed to streamline var
Automotive management must balance technological innovation, sustainability, and evolving consumer demands while navigating regulations and maintaining competitiveness.
Canada's Commitment to Green Automotive Software Development
Canada is driving a green transition in the automotive industry, with a strong focus on software development. Automotive software is essential for improving fuel efficiency, reducing emissions, and optimizing resource use. By adopting sustainable software development practices, Canadian companies can minimize their carbon footprint and help build a more environmentally responsible future. Sustainable software development encompasses energy-efficient algorithms, lightweight code, AI-driven navigation systems, and predictive maintenance solutions. Canadian software firms are integrating eco-conscious strategies into their development processes, including green coding standards, cloud-based development, lifecycle sustainability assessments, and open-source collaboration. The Canadian government promotes sustainable software initiatives through regulatory frameworks and incentive programs in partnership with industry leaders. Key policies supporting this transition include the Canadian Net-Zero Emissions Accountability Act, the Zero-Emission Vehicles Program, and collaborations with research institutions to drive innovation in eco-friendly automotive software solutions This edition highlights how the intersection of sustainability and automotive software development represents a critical growth area in Canada. The magazine also includes thought perspectives from Aaron Shaffer, Director of Marketing Services, Standard, Motor Products [NYSE: SMP], and Blake Ritter, Customer Quality Manager, Lincoln Industries. As technology advances, so does the potential to integrate eco-friendly practices that promote greener transportation and sustainable development. By leveraging Canada's expertise and dedication to sustainable innovation, the country is poised to be a global leader in driving the future of environmentally conscious automotive software development. We hope these valuable insights from industry leaders featured in this edition will assist you in making informed decisions for your businesses.